To help keep everything organized, all travel-related questions—including flights, hotel accommodations, room blocks, and bookings—are being handled by our destination wedding travel agents, KT Travel & More. Please direct any travel inquiries to them, as they are best equipped to assist you.
FAQ
Wedding Information
Your Questions, Answered
We're here to ensure that you have all the information you need to fully enjoy this special day with us.
The deposit is 25% of your total invoice and is due upon receipt.
Payments can be requested to be drawn automatically. Please indicate on your Payment Authorization Form the amount you would like to pay and the date you would like your payments to be processed.
Yes, travel protection is offered by Travel Insured. Please visit the Travel Protection page of the website for more information.
Yes, KT Travel & More LLC does not book flights for wedding groups.
You will submit your payment using the Credit Card Authorization Form once you receive your invoice. Please allow 24-48 hours for your payment to be processed. All payments are entered manually by KT Travel & More LLC.
While you may be able to add guests to your reservation, please consult with Imari & Jeusch about adding additional guests.
Transportation will be provided by Renny Travel DMC. The cost of transportation will be invoiced to you once all flight itineraries are received.
To cancel your reservation, you must submit the Reservation Cancellation Request Form.
Yes, special requests can be made for you to have a room next to your family/friends, however, these requests are subject to availability and are not guaranteed. Please ensure that you and your family/friends are booked within the same room category if you are requesting a room near one another.
Double bed options are available upon request and are not guaranteed.
Room changes can be made up to 45 days prior to travel. Change requests made after 45 days prior to travel will incur a $150.00 change fee. Please note, these requests are subject to availability and are not guaranteed.
Should you miss your flight, you can speak with a gate agent to get your flight rebooked. Please also be sure to notify me of your updated flight arrival so that I can rearrange your transportation to the resort. Please note, fees may be associated with your new transportation arrangements.
Reservation modifications must be requested in writing and will not be accepted forty-five (45) days or less prior to check-in of the earliest reservation in the room block. Reservation modifications include, but are not limited to name changes, adding/removing a guest from the reservation, shifting of reservation dates, changes to room categories, etc. If reservations are requested to be changed less than forty-five (45) days prior to travel, a change fee of $150.00 per change will be billed to you via your invoice. Modification requests may not be approved by the resort. Reservation modifications will not be accepted within 14 days of travel for any reason.
No, it is against company policy to accept payments over the phone. All payment requests must be made in writing via email, or by using the Credit Card Authorization Form.
The group name is Charles Wedding.
The current room block is between January 14-18, 2027. You can book your stay between these dates. Please note, the resort has a minimum 3-night requirement. Dates booked outside of this eligible date range are subject to availability.
Yes, a valid US Passport is required. Passport cards are not acceptable for international travel.
You will book your flights to fly into Punta Cana International Airport (PUJ).
Please be advised that some resort restaurants may require long pants, collared shirts, and closed toe shoes. Please pack accordingly.
Final payment for your room reservation is due no later than October 4, 2026. Final payments not received by 11:59 PM CST on October 4, 2026, will be cancelled.
Flight schedules for American Airlines, United Airlines and Delta Airlines are published 10 months in advance. All other airlines are 6-8 months, depending on the airline.
We’re so excited to celebrate with you! Due to limitations, invitations are extended to the guests listed on the invitation.
We can't wait to see you!
Please RSVP before September 4, 2026. Let us know if you're coming.
Quick Links
Contact Us
- stephanie@kttravelandmore.com
Location
- Hard Rock Punta Cana Hotel & Casino Punta Cana
- Km 28 74, Punta Cana 23000, Dominican Republic