FAQs

  1. How much is the deposit?
    The deposit is $100.00 per room.

  2. Do you offer travel protection?
    Yes, travel protection is offered.

  3. Can I book my flight on my own?
    It is encouraged that flights are booked on your own.

  4. How do I submit payment?
    You will submit your payment using the Credit Card Authorization Form on your invoice. Should you want to use the card on file fur future payments, an email authorizing the payment and indicating the amount you want to pay is required. If you want to use another card, you will need to fill out a new form. Please note, payments are not accepted over the phone and must be requested in writing.

  5. Can I add a roommate to my reservation after I have booked single occupancy?
    Please refer to the Plus One Policy located on the wedding website. Should you be approved to add a plus one, please reach out to me and I will request the additional person to be added to your room.

  6. Is transportation to and from the airport included?
    Yes

  7. Can I book excursions?
    Yes, optional excursions will be provided at a later date.

  8. What should I do if I need to cancel my reservation?
    To cancel your reservation, please send an email to stephanie@kttravelandmore.com to notify me in writing of your cancellation so that I may have your reservation canceled. If you are adding Travel Protection, please remember that the cost of Travel Protection is nonrefundable.

  9. Can we request rooming next to our family/friends?
    Yes, special requests can be made for you to room next to your family/friends, however, these requests are subject to availability and are not guaranteed.

  10. Can I request double beds?
    Yes, you may request double beds.

  11. Can I change my room after my reservation is made?
    Room changes can be made up to 95 days prior to travel. Please note, these requests are subject to availability and are not guaranteed.

  12. What is the deadline to add travel protection to my reservation?
    Travel protection must be added when your reservation is made.

  13. When can I book my flights?
    Flight schedules for American Airlines, United Airlines and Delta Airlines are published 10 months in advance. All other airlines are 6-8 months, depending on the airline.

  14. When is my final payment due?
    Final payment for your room reservation is due no later than August 1, 2022.

  15. What happens if I miss my flight?
    Should you miss your flight, please notify a gate agent to get your flight rebooked. Please also be sure to notify me of your updated flight arrival so that I can rearrange your transportation to the resort.

  16. Can I change my dates of travel after my reservation has been made?
    Yes, this change can be made prior to 95 days before travel. Please note that this special request is based upon room availability and is not guaranteed.

  17. Do you accept payments over the phone?
    No, it is against company policy to accept payments over the phone. All payment requests must be made in writing via email, or by using the Credit Card Authorization Form.

  18. What do I do if I want to add travel protection, but my roommate does not?
    Travel protection can only be added if both persons in the room are adding it.

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