FAQ
Your Questions, Answered
Wedding Information
- The deposit is one night’s stay per person.
Yes, travel protection is available through Travel Insured. Please visit the Travel Protection page of the website for more information.
Yes, KT Travel & More LLC does not book flights for wedding groups.
You will submit your payment using the Credit Card Authorization Form once you receive your invoice. Please allow 24-48 hours for your payment to be processed. All payments are entered manually by KT Travel & More LLC.
While you are able to add guests to your reservation, please review the Plus One Policy for the actual wedding.
Transportation to and from the airport is not included in your reservation total, but it is offered and paid separately. It will show on your invoice should you elect to add it.
Yes, optional excursions are provided for booking.
To cancel your reservation, you must submit the Reservation Cancellation Request Form.
Yes, special requests can be made for you to room next to your family/friends, however, these requests are subject to availability and are not guaranteed.
Yes, special requests can be made for a double-bed room, however, these requests are subject to availability and are not guaranteed.
Room changes can be made up to 45 days prior to travel. Please note, these requests are subject to availability and are not guaranteed.
Flight schedules for American Airlines, United Airlines and Delta Airlines are published 10 months in advance. All other airlines are 6-8 months, depending on the airline.
Final payment for your room reservation is due no later than December 18, 2025. Final payments not received by 11:59 PM CST on December 18, 2025, will receive a $50.00 per person late fee. If your reservation and late fee is not paid in full by January 2, 2026, your reservation will be cancelled and is nonrefundable.
Should you miss your flight, you can speak with a gate agent to get your flight rebooked. Please also be sure to notify me of your updated flight arrival so that I can rearrange your transportation to the resort.
Yes, this change can be made prior to 45 days before travel. Please note that this special request is based upon room availability and is not guaranteed.
No, it is against company policy to accept payments over the phone. All payment requests must be made in writing via email, or by using the Credit Card Authorization Form.
The group name is Shropshire Wedding.
The current room block is between April 29-May 2, 2026. You can book your stay between these dates. Please note, the resort has a minimum 3 night requirement. Dates booked outside of this eligible date range are subject to availability. You will receive a confirmation that you reservation is booked once we receive approval of your requested dates from the resort.
There are no special requirements related to Covid-19 for travel to Mexico.
Yes, a valid US Passport is required. Passport cards are not acceptable for international travel.
You will book your flights to fly into Cancun International Airport (CUN).
Please be advised that some resort restaurants may require long pants, collared shirts, and closed toe shoes. Please pack accordingly.
We can't Wait to see you!
Please RSVP before March 4, 2005. let us know if you coming
Quick Link
Contact Us
- stephanie@kttravelandmore.com
Location
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Garza Blanca Cancun
Carretera a Punta Sam Km. 5.2 Mza 9 Lote 3 Zona Continental de Isla Mujeres, 77400 Cancún, Q.R., Mexico